Support

Before you write in

Including these makes it much faster to help:

• Your iOS version and iPhone model.
• The user ID shown at the bottom of Settings.
• What you expected to happen, and what happened instead.
• For a misread document: the type of document and which field was wrong.

Scanning

A field came out wrong or empty

Open the record and tap Edit — every field is editable. Keeply is built to leave a field blank rather than guess, so an empty amount usually means the document did not print a clear one. That is the intended behaviour, not a failure.

The whole document could not be read

Retake it with the document filling the frame, flat, and lit from the front rather than above. If it still fails, tap "Save it anyway" — you get the photo saved as a record and can type the details in yourself.

A long receipt does not fit

Capture it across multiple pages in order; Keeply merges them into one record. Multi-page capture is a Keeply Pro feature.

A medical statement shows the wrong amount

Keeply deliberately files what you owe — the patient responsibility — not the total billed to insurance. If your statement labels that line unusually, correct it in Edit and tell us what the label said so we can handle it next time.

Reminders

I did not get a reminder

Reminders are local notifications, so check that notifications are enabled for Keeply in iOS Settings. Note that a reminder only exists when a date was printed on the document or you added one yourself — Keeply never invents deadlines. Open the record and look at its Reminder card: it tells you whether a reminder is set and whether it will actually reach you.

How far ahead does it remind me?

Seven days before the date on the record, at 9am.

Subscriptions

Managing or cancelling

Open the Settings app on your iPhone → tap your name → Subscriptions → Keeply. Cancelling there stops the next renewal; you keep Pro until the end of the current period.

I subscribed but Pro is not active

Open Keeply's subscription screen and tap Restore. If it still does not activate, email us with the Apple receipt or order ID and we will sort it out.

Refunds

Purchases go through Apple, so refunds do too: reportaproblem.apple.com. We cannot issue them directly.

Your data

Getting your records out

Open any record and tap Download — you get a PDF with the parsed details and the receipt image, ready to forward to an accountant or an insurer. For a copy of everything at once, write to [email protected].

Deleting everything

Settings → Delete all data clears this device. Settings → Delete account disables the account. To have the copies on our servers permanently erased, email [email protected] and we will complete it within 30 days. Details are in the Privacy Policy.

Moving to a new iPhone

Sign in with Apple on both devices so your records follow the account rather than the device. Without signing in, a guest account stays tied to the phone it was created on.

Still stuck?

[email protected] — a real person reads it.